COVID-19 (coronavirus) — UPDATE

June 30, 2021:  We are happy to be back to business with members in our lobbies with no mask or social distancing requirements. We will, of course, monitor the situation as it unfolds paying close attention to the recommendations and requirements of the Oregon OSHA, OHA, and Governor’s office.

We will continue to offer members masks and hand sanitizer for use as they wish. We are keeping the plastic barriers in place for the time being. And, we will continue to be cautious and vigilant regarding maintaining clean member service areas.  Welcome back and stay healthy!

NOTICE: If you are waiting for your Stimulus Payment the fastest and easiest way to see if it has been deposited is through Online Banking or Mobile Banking. Paper checks have been and are being mailed. To learn more about your Stimulus Payment go to the IRS page at: https://www.irs.gov/coronavirus/get-my-payment to see where in the process your payment is. Most members have already received their payment either automatically deposited or by paper check.

Effective Monday, May 4, 2020: PCFCU branch lobbies will be open for limited member service. Members with deposit and withdrawal transactions will continue to be served in our drive-ups, all other services will be handled in our lobbies. We will return to our normal office hours.  Branch hours: 9:30 am to 5:30 pm. Drive-up hours: 8:30 am to 5:30 pm. Call Center hours: 8:45 am to 5:30 pm.

We’re asking all members entering our lobbies to wear a face mask, use hand sanitizer and remain six feet from others around you. We have installed sneeze guards at each service area for added member and staff protection, along with staff wearing masks.

We’re excited to see members in our lobbies again!

Here’s what we are doing to help lessen the potential spread of COVID-19 (Coronavirus)

We have heightened our cleaning of all our branches with continual disinfecting of our lobby areas, door handles and our ATMs, along with staff handwashing constantly throughout the day. We have practiced scenarios with greatly reduced staff as to how to best continue to serve our membership. Our top priority, of course, is to best ensure the safety and health of our staff and members. With that in mind, we continue to closely follow recommendations from the Centers for Disease Control (CDC) and the Oregon Health Authority and review their daily reporting of new cases. 

We have asked all employees that are not feeling well to please stay home until they are better or have a doctor’s note of clean health. As well, for the sake of other members and PCFCU staff, we ask members not feeling well to please use our remote services or our drive-ups and inform our member service staff that you aren’t well, so they can take precautionary measures. For members coming into our lobbies we have hand sanitizer at each station. Here is a link to the CDC’s guidelines and recommendations. Although they are common sense, this is a great reminder to become more vigilant and consistent in our daily care. 

 Remote access:

·    Online Banking, go to our website at https://www.wesaveyou.com; 

·    Mobile Banking available through your App Store;

·    CardValet available through your App Store;

·    Remote deposit of checks from Mobile Banking on your smart phone;

·    Apply and/or close a loan online;

·    ATMs (ours, or any CO-OP ATM surcharge free). Use the ATM locator on Online Banking      or Mobile Banking; and/or

·    Call us at 541-343-6238 or toll free 800-477-3328.

We have drive-up service at our Downtown Eugene and our Springfield branches (1075 Oak Street, Eugene and 1190 Mohawk Blvd, Springfield).

We hope we don’t realize a full-blown out break of illness in our area, but we are preparing for it just in case. If you become a victim of the economic realities of a wide-spread illness and seek council on how best to prepare or survive financial harm, give us a call. We are here to help our membership as best we can.

List of Helpful Links

CDC (Centers for Disease Control)

OHA (Oregon Health Authority)

Online Banking -or- New to Online Banking

ATM Locator (find a CO-OP ATM near you)

CardValet Information (keep tabs on your debit/credit card(s))

Remote Deposit Information (Deposit anytime from anywhere with Wifi)

Money Management Program Users for Quicken  Mint

If you use Quicken or Mint, please prepare for our conversion ahead of time.  Here are instructions for Quicken for Mac (Express Web Connect) or (Web Connect); Quicken for Window (Express Web Connect) or (Web Connect); or Mint.

We set ourselves apart by having real people for you to speak to when you call or visit us. We also offer electronic and mobile banking services for the times you want or need them for your convenience.

Our History

Pacific Cascade opened its doors to serve members in 1961 as Eugene Municipal Federal Credit Union. We merged with Springfield Public Employees Federal Credit Union forming the Public Employees Federal Credit Union in 1982, and added Sacred Heart Credit Union to the mix in 1983. In 1996, we changed our name to Pacific Cascade and in 1999 we became the first community credit union in Lane County. Early 2021 we were awarded five more counties to serve.  Today we serve the following counties: Lane, Linn, Benton, Coos, Lincoln and Douglas. Currently, we have three locations in Eugene and Springfield. As we gain members from our new counties, we will look to expand branches, ATMs and/or ITMs to best serve our growing membership.

The Credit Union Difference

What is the difference between a credit union and a bank? All credit unions are member-owned by people with a common bond, such as working for the same employer, or living in a certain area. A volunteer board of directors guides the credit union. These board members are also credit union members, and are elected by the membership.

Any profits from credit union operation are given back to the members, possibly as higher dividends, lower loan rates, or by being offered more services. Banks, on the other hand, are in the business of making a profit for their stockholders. They have customers, not members.

Banks and credit unions do share some things in common. Both types of organizations insure your savings. Both are regulated to ensure that they are financially sound. Pacific Cascade is federally insured through the National Credit Union Administration (NCUA) Insurance Fund. Read more about how your funds are insured in this handout: NCUA How Your Account Is Insured (PDF).

NAFCU Proud Member 2020