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North West Eugene/Santa Clara Square Office

95F Division Avenue, Eugene, OR 97404

For Lost or Stolen Visa Credit/Debit Cards

During Business hours call:  541-343-6238 or 800-477-3328
After Hours: In the U.S.: 844-845-9167 (for Visa credit cards). 800-472-3272 (for Debit cards)
International: 301-837-8406 (for Visa credit cards)

After reporting your card lost or stolen through this email, you’ll need to contact us as well, before a new card can be ordered.

Credit Card Pin and/or to Initiate a Dispute

Phone Number: 844-845-9167

Activate Your Card

Card Activation/Pin Selection:  800-992-3808 (for Debit cards) | 844-845-9167 (for Credit cards)

When you activate your new card, you need to call from the primary phone number we have in your file (this is for security purposes). You will then be asked to verify the last four digits of the primary member SSN.  **You will only be prompted to select a PIN on your  initial activation of a new card number.** If you already have a PIN you will not be asked to select a PIN, your current PIN is still your PIN.

Pin Change: If you would like to change your current PIN, you can do so by calling the numbers above.

Traveling? Call Us Before You Go! Or Log on to the Manage My Card App.

Planning on using your card(s) (credit, debit or ATM) during your travels? Call us before you go to your destinations! A quick call informs us that your card(s) will be used outside its normal use area. We have card protection in place to ensure fraudsters don’t gain access to your card(s) via scams and begin using your cards. Or log into Manage My Card for self service. Click here.

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