Which branch do you generally visit? Downtown Eugene Santa Clara Springfield Website While at the branch, how long did you have to wait to be helped?No waitShort waitToo longWe are sorry your wait was too long. Can you please eleborate on what made your wait too long?Was our representative knowledgeable about the services offered to you?YesNoDid our representative provide you with literature describing our services?YesNoNo literature requiredWere you satisfied with the length of time required to service your account?YesNoDid your representative both greet you and thank you (upon entering and finishing)?YesNoWould you recommend Pacific Cascade Federal Credit Union to co-workers, friends and relatives?DefinitelyProbablyProbably NotDefinitely NotIn summary, how did you feel?Our representative helped you in a very pleasant and professional manner.Our representative did just what was expected, just went through the motions.Our representative was not very helpful – you felt your needs were NOT met.When you call PCFCU, are your calls handled promptly?Yes, I am helped quicklyAdequate, neither quickly nor slowlyNo, I have to wait a long time on holdNo, I am transferred from person to personNot applicable, I don’t call PCFCUWhen you call PCFCU, are you greeted pleasantly and professionally?Yes, the person answering the phone is very pleasant and helpfulAverage, neither pleasant nor rudeNoWe are sorry your experience was not up to our standards. Can you please elaborate on your call experience?Please use this space for any additional comments you may have regarding the quality of service you receive at PCFCU. Or, take this opportunity to tell us of an employee you think treats you well (or not so well). Check this box if you would like us to contact you regarding your feedback Name (Optional)Name * RequiredEmail * Required PhoneCAPTCHA
