Which branch do you generally visit? Downtown Eugene Santa Clara Springfield Website While at the branch, how long did you have to wait to be helped? No wait Short wait Too long We are sorry your wait was too long. Can you please eleborate on what made your wait too long?Was our representative knowledgeable about the services offered to you? Yes No Did our representative provide you with literature describing our services? Yes No No literature required Were you satisfied with the length of time required to service your account? Yes No Did your representative both greet you and thank you (upon entering and finishing)? Yes No Would you recommend Pacific Cascade Federal Credit Union to co-workers, friends and relatives? Definitely Probably Probably Not Definitely Not In summary, how did you feel? Our representative helped you in a very pleasant and professional manner. Our representative did just what was expected, just went through the motions. Our representative was not very helpful – you felt your needs were NOT met. When you call PCFCU, are your calls handled promptly? Yes, I am helped quickly Adequate, neither quickly nor slowly No, I have to wait a long time on hold No, I am transferred from person to person Not applicable, I don’t call PCFCU When you call PCFCU, are you greeted pleasantly and professionally? Yes, the person answering the phone is very pleasant and helpful Average, neither pleasant nor rude No We are sorry your experience was not up to our standards. Can you please elaborate on your call experience?Please use this space for any additional comments you may have regarding the quality of service you receive at PCFCU. Or, take this opportunity to tell us of an employee you think treats you well (or not so well). Check this box if you would like us to contact you regarding your feedback Name (Optional) Name * Required Email * Required PhoneCAPTCHA
