Welcome to our online banking

STEP 1

Go to this website: https://secure53.onlineaccess1.com/PacificCascadeFCU_AutoEnroll/enroll.html

In the LOGIN ID box, enter your Member number. Member User Name= Member Account Number. Then, enter your password. After your initial sign-on, if you can’t remember your password, simply click the “forgot password” link. If you are having deficulty, give us a call at 541-343-6238 (800-477-3328).

STEP 2

Select a telephone or email address where we can immediately send you a Secure Access Code. A Secure Access Code is a one-time access code that is obtained on the first login. The Secure Access Code technology replaces the Challenge Questions we used on the previous system.

Upon clicking “Login,” please wait a few seconds for your contact information to load. You will then see a list of delivery options for your Secure Access Code. Select a contact method that is accessible to you now, then click “Continue.” We will be sending you an access code via your selected method (voice, text or email message). If we do not have your current phone number or email, you will get a message that your information doesn’t match, (wrong phone number(s) or email), please contact us for assistance at 541-343-6238 (800-477-3328).

Please Note:

Secure Access Codes may take several minutes to receive, are valid for 15 minutes, and cannot be reused. If you selected a phone number you will receive a call; if you selected an email you will receive an email; if you selected SMS, you will receive a text. If you are receiving your Secure Access Code via phone, you will need to press “1” to hear the code. If you are receiving your Secure Access Code via email, please be sure to check your spam/junk folders in case it is filtered out. DO NOT CLOSE THIS SCREEN to view your email.

STEP 3

Enter your Secure Access Code

Once you’ve selected your contact method, you will be led to another screen where you will enter your Secure Access Code. Click “Register This Computer” if you wish to avoid obtaining a Secure Access Code each time you log on.

STEP 4

Review and accept our terms and conditions (disclosure). Scroll down to the bottom of the page and click “I Accept.”

STEP 5

Review your Online Profile, which represents the information we have on file for you, and then click “Create Profile.” If the information in your Online Profile is inaccurate, you will have an opportunity to update it once you are logged in by choosing “Address Change” from the main menu. Feel free to contact us for assistance or to have us update your information.

PLEASE NOTE:

If you have a foreign address, the address fields in your Online Profile will be null. You can confirm that your address on file is correct once you are logged in by choosing “Address Change” from the main menu.

STEP 6

Establish your preferred password, which you will use from here on out. The last step may take up to one minute to complete. Do not hit your back button or close your browser while we are updating our system with your changes. Once this step is complete, you will see your account information.

PLEASE NOTE:

For your security, passwords must be at least 6 characters (number and/or letters), and no more than 15 characters. You will use this to log into Online Banking (this does not replace your Teller Phone Code, if you have one). To ensure that the password is saved properly, exit the Online Banking application by using the “Sign Off” button at the bottom of the menu area on the left. Do NOT use the “X.”

For additional assistance, contact our Member Service Team at 1-800-477-3328.

IMPORTANT:

The next time you log into Online Banking, you will need to go through Step 2 and 3 to register your computer. If you register your computer, you will no longer receive a Secure Access Code for future logins from that computer. However, a Secure Code will always be required whenever you access your account from an unregistered computer. When you register your computer, you are registering it for the browser that you are currently using (e.g. Internet Explorer). If you use multiple browsers, you will need to register each browser on that computer.

For additional assistance, contact our member Service Team at 1-800-477-3328. Representatives are available 24 hours a day, 7 days a week to assist with Online Banking issues.