Frequently Asked Questions
Accounts
What do I need to become a Member?
- Valid government issued photo identification
- Proof of current address
- Social security number or tax ID number
Eligibility:
- Persons who live, worship, work in, or go to school in, and businesses and other legal entities located in Benton, Coos, Douglas, Lane, Lincoln, or Linn counties.
- Members of immediate family or household of current member(s).
What is our routing number?
323274351
Is my money insured at Pacific Cascade FCU?
Yes, Pacific Cascade FCU deposit accounts are insured by the National Credit Union Administration (NCUA).
The NCUA’s Share Insurance Fund insures individual accounts up to $250,000 and separately insures a member’s combined interest in all joint accounts up to $250,000.
You can learn more about the NCUA’s Share Insurance Fund here.
How do I order checks?
Visit Order Personal Checks — Pacific Cascade FCU
Find your checking account number by going through Pacific Cascade FCU mobile app or online banking and select your checking account then click account details.
We can also help by ordering them for you over the phone or in the branch! Call us at 541-343-6238.
How do I make a mobile deposit?
Through the Pacific Cascade FCU mobile app you can perform a mobile deposit by selecting ‘deposit’. If it is your first time you must enroll, once enrolled you will be able to select ‘deposit a check’.
On the back of your check you should write “for mobile deposit only to PCFCU”, must be endorsed by all payees, and include the account number.
Please keep your check for 45 days after deposit.
Loans
How do I make payments?
- MessagePay
- Call Us
- Transfer payments through online banking
- Mail in a check
- Come into a branch
- Credit Cards
How do I submit proof of insurance?
Online:
Upload your proof of insurance here
Mail to:
PO Box 924352
Fort Worth, TX 76124
Email:
pacificcascade@myloaninsurance.com
Toll-Free Phone:
877-763-2555
Toll Free Fax Number:
877-309-6989
Cards
How do I manage my cards?
Through our Pacific Cascade FCU Mobile App you can select ‘cards’. Features include managing travel plans, report card lost/stolen, set pin, add controls and alerts, and turn your card off/on.
How do I report a lost card?
During Business hours for ATM/Debit Cards call: 541-343-6238 or 800-477-3328
In our Pacific Cascade FCU Mobile App for debit cards you can select ‘cards’ and select ‘Report lost or stolen’.
After Hours:
Debit Cards: (800) 472-3272 Option 2 is for lost/stolen
Credit Cards:
Calling within the USA: 800-558-3424 (Consumer)/ 866-552-8855 (Business).
Calling outside of the USA: 701-461-1556
How do I report fraud?
If you see any strange activity on your account during our regular business hours please call us at 541-343-6238 or Toll Free 800-477-3328.
Debit Card Fraud (after hours): 800-472-3272
Credit Card Fraud:
Calling within the USA: 800-558-3424 (Consumer)/ 866-552-8855 (Business).
Calling outside of the USA: 701-461-1556
Resources
How do I download the Mobile app?
Search your app store for “Pacific Cascade Federal Credit Union” and download our app.
Apple Store:Pacific Cascade Mobile Banking on the App Store
Android Store:Pacific Cascade Mobile Banking – Apps on Google Play
What do I do if my identity has been stolen?
Contact us during our regular business hours at 541-343-6238 or Toll Free 800-477-3328.
How do I enroll in eStatements?
To enroll in eStatements, simply follow the instructions on our setup guide: Enrolling in eStatements
Watch the video to learn more
Other
How do I get loan coupons?
Contact our team for any available loan coupons
Where can I find a CO-OP ATM or Shared Branching Location?
ATM Locator or Shared Branching locator
What holidays are you closed for?
New Year’s Day (Jan 1), Martin Luther King Jr. Day (Jan 19), Presidents Day (Feb 16), Memorial Day(May 25), Juneteenth National Independence Day (June 19), Independence Day (July 4**), Labor Day (Sept 7), Indigenous Peoples Day (Oct 12), Veterans Day (Nov 11), Thanksgiving Day (Nov 26), and Christmas Day (Dec 25).
**The Federal Reserve Banks as well as PCCU will be open the preceding Friday, July 3, 2026